Case Study
The Transformation of Ragan Technical Solutions
When we first met Dave Ragan, he was running Ragan Technical Solutions (RTS) as a one-man operation, generating $250K in revenue with a strong profit margin. While he had built a solid reputation in his industry, he was limited by his own capacity and lacked the systems, structure, and strategy needed to scale his business without sacrificing profitability.
Over the next five years, we partnered with Dave to transform RTS into a high-performing, three-person team while quadrupling revenue to $1 million and increasing profit margins. Our focus was not just on growth but on scalable, sustainable, and highly profitable growth—ensuring that RTS remained lean while increasing its operational efficiency and market value.
Challenges
• Owner-Dependent Business: RTS relied entirely on Dave, meaning the company had a revenue ceiling tied to his personal capacity.
• Limited Scalability: Without additional staff, structured processes, or a sales system, growth was unpredictable and inconsistent.
• Operational Inefficiencies: Invoicing, pricing, and project management were not optimized, leading to cash flow delays and missed revenue opportunities.
• Lack of Talent Attraction & Retention: As a solo operator, Dave struggled to bring in and retain high-quality team members.
Solutions
- Strategic Growth While Maintaining High Margins
We worked closely with Dave to expand RTS’s capacity without losing profitability. Instead of aggressively hiring, we added only two key team members, ensuring that overhead remained low while increasing output and revenue. By maintaining a lean structure and optimizing efficiency, RTS could scale effectively without unnecessary financial strain.
- Implementing Strong Value Pricing & Quick Billing Systems
One of the biggest revenue unlocks came from shifting RTS to a value-based pricing model, ensuring that pricing reflected the real value delivered to clients rather than just time and materials. We also introduced a quick billing system to improve cash flow, reducing the time between project completion and payment collection.
- Sales Programs & Team Incentives
To drive revenue growth, we developed a structured sales strategy that included:
- Clear service packages with transparent pricing.
- Client acquisition systems that reduced reliance on word-of-mouth.
- Team incentives to encourage performance and accountability.
- Standard Operating Procedures (SOPs) for Efficiency & Scalability
We built a comprehensive set of SOPs to streamline operations, ensuring that every team member could execute tasks consistently and efficiently. This allowed RTS to deliver the same high-quality service without being solely reliant on Dave’s expertise.
- Creating a Business That Attracts Talent
We recognized that sustainable growth requires the right people. To attract and retain top talent, we helped Dave create a company culture where employees were valued, incentivized, and given opportunities to grow. This included:
- A clear career path for employees.
- Competitive compensation with performance-based incentives.
- A culture of excellence, efficiency, and continuous improvement.
Results
- Revenue Growth: From $250K to $1M in five years.
- Higher Profit Margins: Despite hiring, profitability increased due to optimized pricing, efficiency, and billing processes.
- Sustainable Business Model: RTS now operates with a strong team and systems in place, reducing dependence on Dave.
- Sellability & Future Growth: The business is now positioned as a scalable and sellable asset, ensuring Dave has long-term financial security and exit options.
The success of RTS is a testament to the power of strategic business coaching. By implementing the right systems, refining pricing and sales strategies, and developing a strong, efficient team, we helped Dave achieve exponential growth while keeping his business lean, profitable, and highly attractive to potential buyers.
Ultimately, the transformation we helped create led to our acquisition of RTS, proving that the right systems and strategies can drive not just growth, but also long-term sustainability and value.
This transformation reflects our belief in building businesses that grow, thrive, and operate independently of the owner—giving entrepreneurs the freedom to scale, sell, or even run multiple ventures.
If you’re looking to create the same kind of growth, efficiency, and long-term value in your business, we’d love to explore what’s possible for you.
At a Glance
Company: Ragan Technical Solutions
Revenue Growth: Increased from $250K to $1M (400% growth)
Services Provided: 1-on-1 Coaching, Strategic Business Planning, Team Development
Business Growth
Revenue Increase: Quadrupled revenue from $250K to $1M over 5 years.
Operational Efficiency: Implemented SOPs and optimized processes, reducing dependence on the owner and improving cash flow.
Profit Margins: Maintained high profitability through value-based pricing and streamlined billing systems.
Talent Development: Created a company culture that attracted and retained top talent, ensuring sustainable business growth.
Sellability: Positioned the business as a scalable and sellable asset, providing long-term financial security and exit options for the owner.
